Contact & Support

We are here to help with installation, licensing, benchmarking, and anything else you need.

Before You Contact Us

Run the built-in diagnostics and gather the output. This resolves most issues without waiting:

pyvorin-thin doctor --network
pyvorin-thin config-show
pyvorin-thin licence-status

Also check Troubleshooting and FAQ for immediate answers.

Support Channels

Channel	Best for	Response time
support@pyvorin.com	Technical issues, bug reports, feature requests	1 business day
Dashboard	Licence management, usage history, billing	Self-service
Main Site	Sales, enterprise enquiries, custom targets	1 business day

Reporting Bugs

When reporting a bug, please include:

• The output of pyvorin-thin doctor
• The exact command you ran
• The full error message or unexpected behaviour
• Whether the issue is reproducible
• A minimal script that triggers the problem (if possible)

If you have a failure event JSON, you can submit it directly:

pyvorin-thin report-failure failure_event.json

Reporting Security Issues

Do not open public issues for security vulnerabilities. Email security@pyvorin.com with details. We aim to acknowledge within 24 hours and provide a timeline for resolution.

Enterprise Support

Enterprise customers receive dedicated Slack channels, priority bug fixes, and custom compilation targets. Contact enterprise@pyvorin.com for details.

Status Page

Check the Pyvorin Status Page for real-time API availability and incident history.